Sharp MX 2700N - Color Laser - All-in-One Manual de instrucciones descargar pdf (Pagina 49)

4 Troubleshooting

D60700-07

4 Troubleshooting

4.1 SafeCom Help Desk Assistant

We want your SafeCom solution to be one that reduces not only print costs, but

is also easy to support. In the following you will find useful troubleshoot hints.

The most common problems reported by end-users have been compiled into an

online SafeCom Help Desk Assistant available at safecom.eu/help

4.2 At the printer: Out of order

This message is displayed when communication is lost to the SafeCom server.

Check the following:

 Does the web page of the SafeCom device reference a SafeCom server

and is the IP address and Group name correct?

 Is the SafeCom Service running on the SafeCom server?

 Is the network down?

 Is there a firewall blocking the communication?

 Is the SafeCom Controller connected to the network via the LAN port? If

the network is up and running the port’s green light should be on and it’s

yellow light should be flashing.

 Is the printer connected to the network?

The message is cleared and the device returns to normal operation by itself a

couple of minutes after communication has been restored.

4.3 At the printer: User unknown

The used card (or entered user code) is unknown.

4.4 At the printer: Login denied

 Wrong PIN code.

 The device is not registered.

 Too many consecutive failed login attempts has caused Prevent login to

be checked on the Identification tab in the User properties dialog.

If none of the above accounts for the message it could be because the Windows

system on the SafeCom server does not allow any more connections. If you also

get a “Connection error. Login failed” when you try to log in to SafeCom

Administrator, then you should restart the computer.

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Sharp MX 2700N - Color Laser - All-in-One Manual de instrucciones Pagina 49