Sharp JX-9500H Instrucciones de operaciones descargar pdf (Pagina 67)

Xprint F.A.Q. Document revision 10 (16.09.2008)

Page 67/89

- Track the processing

Create the following file: /tmp/.xpexpimpdata.log using the touch command. Xpexpimpdata will write

information about the processing into that file.

- To get a deeper level of diagnosis information (set –x output)

Create the following file: /tmp/.xpexpimpdata.debug using the touch command. Xpempimpdata will write

complete information about the processing and the commands that are executed into that file.

To switch either the logging either the debugging to OFF, just remove the corresponding file.

Q.12 How to report a problem

Please provide OSL with all these pieces of information.

This will give OSL ways to speed up problem fixing and provide you with appropriate and high quality support.

1. Problem description

Please describe the problem, its context and the command(s) which cause the problem, and write down the

accurate and complete error message and any error number.

If a core file was created in any subdirectory of $XPRINT_HOME, please send it with the binary which created it

Please also mention the platform, OS version.

Send the Xprint accurate version (with installed EKS)

On all the platforms, you can list the content of the file $XPRINT_HOME/.prod_des

If the problem is about printing, the print file at the origin of the problem can help to detect the location of problem

2. Logging

Each time something wrong happens, an entry is recorded in the Xprint.log file, which is located in a

subdirectoryof /var/spool/Xprint/config

The "xplog" command (/var/spool/Xprint/goodies/tools) gives you the complete list of existing Xprint.log files.

It is recommanded that you empty all .log and .d/jointfilesconvert/458560/bg files in your Xprint system with the "xpclean" command

(/var/spool/Xprint/goodies/tools) before reproducing the problem.

When you have reproduced the problem and generated the necessary logging information, you can send us the

resulting log files by creating an archive as follows

cd $XPRINT_HOME

find . -name "*.log" -print | cpio -ocvBd > /tmp/Xplog

3. Debugging

If the problem can be reproduced please recall the command with the option " -dg DBG_CL_SIM". The “xpd/jointfilesconvert/458560/bg”

command will help you to localize the .d/jointfilesconvert/458560/bg file.

These files will also be very usefull.

In order to transmit those files to OSL, please execute the following sequence of commands:

cd $XPRINT_HOME

1 2 ... 62 63 64 65 66 67 68 69 70 71 72 ... 88 89

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Sharp JX-9500H Instrucciones de operaciones Pagina 67